Advantest Europe GmbH

By evaluating requirements and business problems, determine IT strategies, policies, and solutions that deliver projects on schedule and within budget. In collaboration with stakeholders, define project goals, plans and schedules to meet those goals You accomplish IT project results by planning, coordinating, and signing off tasks in a cross-functional team of business representatives, IT development and quality assurance. Ensure a quality service by enforcing organization standards and managing system integration and user acceptance tests. Maintain project timeframes, budgeting estimates and status reports and meetings to keep your stakeholders and sponsors informed about progress, outlook and issues. Coaching and counseling employees towards achievement of individual and team objectives. Direct and coordinate a team of help desk specialists Prioritize IT-related problems as they come in to Help Desk and escalate when necessary Assign problems/tasks to IT specialists of the 2nd and 3rd level of support Analyze situations and determine resources needed to solve them Identify tech support problem areas (i.e., negative trends) and, if warranted, implement corrective actions